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2. Retell AI lets companies build 'voice agents' to answer phone ...

   techcrunch.com/2024/05/09/retell-ai-lets...

   Retell’s agents are powered by a combination of large language models (LLMs) fine-tuned for customer service use cases and a speech model that gives voice to text generated by the LLMs.

3. Level AI applies algorithms to contact center pain points

   techcrunch.com/2024/07/23/level-ai-applies...

   In 2019, Nagar founded Level AI, which offers a suite of AI-powered tools to automate various customer service tasks. The platform can score contact center agents on metrics like total ...

4. Google signs up Verizon for its AI-powered contact center ...

   techcrunch.com/2020/07/13/google-signs-up...

   Image Credits: Chainarong Prasertthai / EyeEm / Getty Images. Google today announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims ...

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

6. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   A virtual assistant ( VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users.

7. Mail - Wikipedia

   en.wikipedia.org/wiki/Mail

   A postman collecting mail for delivery. The mail or post is a system for physically transporting postcards, letters, and parcels. [ 1] A postal service can be private or public, though many governments place restrictions on private systems. Since the mid-19th century, national postal systems have generally been established as a government ...

8. AOL Mail

   mail.aol.com

   You can find instant answers on our AOL Mail help page. Should you need additional assistance we have experts available around the clock at 800-730-2563.

9. LinkedIn's new job filters make it easier to find remote work

   www.engadget.com/linkedin-remote-work-search...

   LinkedIn is introducing dedicated remote, hybrid and on-site search filters to help users on their next job hunt. You’ll see the labels when using the social network’s job search and Open to ...