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Contact us online or by phone for help with your Sony® Consumer Electronics products
Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.
Looking for support on Sony Electronics products? Find comprehensive support information for Sony products.
The described symptom may require further troubleshooting or a repair service. Please Contact the Product Support team for further support. Back to Main Menu
PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours. Before you start a chat
How can we help? Replace your password with a passkey that is synced across multiple devices. You can log into your account more securely using biometrics or a screen lock PIN. Find information about PlayStation products, features and services that are no longer available or are being discontinued.
Purchase replacement remotes, parts, & accessories. Check out these options before requesting repair. Visit the Hardware & Repairs Support page for PlayStation products.