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While HBO works on a permanent fix, here’s a workaround: Go online and sign in to HBOMax.com. (You may have to choose Sign In on the next page as well.) When prompted, select Sign in with a Provider. Choose Xfinity. You’ll be prompted to sign in using your Xfinity ID and Password. Once you’re signed in, please play any video.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it
Click "Sign In" if necessary. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line.
I changed my XFINITY password a few months ago and ever since then I cannot login to Max. It requires I enter my provider but then fails with the message below. I still have an HBO service which I have never canceled. Please let me know how to fix this? It looks like you're trying to sign in to HBO Max with a secondary Xfinity ID.
Known HBO Max Login Issue. We’re aware of a new issue affecting the HBO Max app on Xfinity X1 and Xfinity Flex, where customers aren’t able to get past the sign-in page – they’re being looped back to sign in repeatedly. While HBO works on a permanent fix, here’s a workaround: Go online and sign
Thus, I've lost my profiles attached to the Comcast email account. If I sign out of MAX, and sign back in via the Provider link using my Comcast email I now get a message that "Provider Account Already In Use. That provider account is already connected to another Max account." Talking to MAX, they stated that they could fix it.
@Dre4lyph I'm glad to hear you found a fix to get access for now. Based on their (HBO Max) support site, you may not be able to delete a primary profile yourself, but you can edit the credentials.
I apologize that you are having this experience signing in to HBO Max. You've definitely come to the right place for help! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle ...
HBO Max has logged me out of my "remember me," option and back to the subscribe/login via provider screen. When I try to login using my Xfinity credentials it tells me that my account "appears" to be a secondary account and directs me to log out. Rinse. Repeat.
Please send us a private message with your full name and service address to get started. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.