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Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.
Request call back. Sign in to cancel your Microsoft 365 subscription yourself. To check refund eligibility on a Microsoft 365 Basic, Personal or Family subscription you purchased from Microsoft, you will need to cancel it first. Follow the steps to cancel the subscription:
To cancel a Microsoft subscription, please follow the instructions below. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account. Find your subscription and select Manage.
Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Change subscription plans. You can switch subscription plans for Xbox Live, Game Pass, and Microsoft 365. To change your subscription recurrence (for example, from monthly to yearly): Sign in to your Services & subscriptions with your Microsoft account.
Sign in. Locate your subscription and then select Manage. Do one of the following: If you see a Turn on recurring billing link, choose it to turn recurring billing on. If you see a Cancel link, choose it to cancel the subscription. You might be given the choice to get a refund for unused time.
Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry.
Cancel subscription. Turn off recurring billing. Help with refunds. Investigate a billing charge
Cancel or turn off recurring billing for a Microsoft subscription. Learn how to pay for your past-due Microsoft subscription and troubleshooting steps if you're unable to make a purchase.
You can cancel any pre-order online. Sign in to your Order history with your Microsoft account and look for the pre-order. Select Cancel and follow the instructions on the screen.