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Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.
Read about some of the remarkable people and innovations delivering cleaner, smarter, more reliable energy. Everything you need to know about energy savings and information regarding energy service for your home from Duke Energy.
Contact Us. Need information that you couldn't find on our website? Simply complete and submit the following online form and we'll email you an answer.
Customer service information for Duke Energy business customers including contact information, phone numbers and other helpful self-service options.
When applying for service online, you can request service as soon as the following business day, or you can schedule it months in advance – whatever suits your needs. For homes with a smart meter, we now support same-day and Saturday requests. Requests will not be completed on Sundays.
Select your location. Choose from a variety of billing and payment options designed to make paying your Duke Energy bill simple, secure and convenient.
Please use the form below to contact us. We will respond to your inquiry within five business days.
Report a power outage, use the outage map for updates about outages in your area & find other resources to keep you informed until power is restored.
Everything you need to know about energy savings and information regarding energy service for your home and business from Duke Energy.
Our Customer Care Specialists are the first step in starting a career in our Care Centers. These teams are responsible for responding to residential, commercial and governmental customer inquiries through all channels of communication. The hiring process for this role is as follows: 1. Application.