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Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.
Everything you need to know about energy savings and information regarding energy service for your home from Duke Energy.
Choose from a variety of billing and payment options designed to make paying your Duke Energy bill simple, secure and convenient.
Customers who need to temporarily disconnect their service must call us 24 hours in advance of the time they need to suspend service.
Customer service information for Duke Energy business customers including contact information, phone numbers and other helpful self-service options.
Our site is customized by location. Please select the location of your service and we’ll remember your selection for next time.
Register for My Account and then sign in to view your bill and payment history, choose how and when to pay, track your energy usage and manage your account.
Complete your emergency kit by printing out this cheat sheet so you’ll have easy access to Duke Energy contacts and safety tips. The sheet lists the four ways to report an outage: phone, text, online and through the Duke Energy mobile app, which you can download from the Apple and Android app stores before severe weather.
Protect your home, and your budget, from the unexpected. Learn more about how Duke Energy’s home protection plans can give you peace of mind.
Find the tools and resources you need to manage your Duke Energy shareholder account online. Get 24/7 safe, secure access.