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Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.
Log in to My Account to chat with us Monday – Friday from 8 a.m. to 5 p.m. ET. How to Get Started. Register for My Account to conveniently access and manage your account from your desktop, tablet or mobile device. It's easy -- just sign in to view your bill, choose how and when to pay, track your usage and more. Register. Do more, on the go!
To reach Duke Energy by phone, call 1-800-777-9898 (North Carolina), 1-800-452-2777 (South Carolina), 1-800-521-2232 (Indiana, Ohio, and Kentucky), 1-800-700-8744 (Florida), 1-800-774-1202 (business inquiries), 1-407-629-1010 (international queries), or 711 (TTY or TDD relay services).
How can we help you? Pay My Bill. Start/Stop Service. Outages. Financial Help. Featured. Outage restoration underway. Helene has exited the area; crews are assessing damage and making repairs. Get Updates. Our Company. We power the lives of our customers and the vitality of our communities.
Choose from a variety of billing and payment options designed to make paying your Duke Energy bill simple, secure and convenient.
Resources for Customers. Is Duke Energy your provider? Check your address to see if you're in our service area. Protection Plans & Warranties. Protect your home and your peace of mind. We can help with everything from setting up your home services to protection plans and warranties. Protect your home and your peace of mind.
Register for My Account and then sign in to view your bill and payment history, choose how and when to pay, track your energy usage and manage your account.
Learn how we're building a smarter, more reliable energy future. In December 2022, Duke Energy Kentucky asked the Kentucky Public Service Commission to review the company's electric rates and adjust customers' bills.
Pay your Duke Energy bill in person at one of our preferred payment locations. Enter your address to find a location near you.
Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.