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Voice over Internet Protocol ( VoIP ), [ a] also called IP telephony, is a method and group of technologies for voice calls for the delivery of voice communication sessions over Internet Protocol (IP) networks, [ 2] such as the Internet. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to ...
A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. [ 1] This is in contrast to a standard phone which uses the traditional public switched telephone network (PSTN). Digital IP-based telephone service uses control protocols such as the Session Initiation ...
This is a comparison of voice over IP (VoIP) software used to conduct telephone-like voice conversations across Internet Protocol (IP) based networks. For residential markets, voice over IP phone service is often cheaper than traditional public switched telephone network (PSTN) service and can remove geographic restrictions to telephone numbers, e.g., have a PSTN phone number in a New York ...
A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system ( KTS) to the private branch exchange ( PBX ). A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines ...
Avaya office. Avaya LLC, often shortened to Avaya (/ ə ˈ v aɪ. ə /) and formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey, [3] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.
Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
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