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President Joe Biden's administration announced a new effort to crack down on hard-to-cancel subscriptions and bad customer service. Getty Images; Chelsea Jia Feng/BI
Meta eventually offered $3,500 — the maximum amount for a small claims case in Arizona. He says they wanted more, but Meta refused, and they felt like they were out of options. Ryan claims they ...
But due to the economy or lack of employees (perhaps both?), 2022 was a year of poor customer service, which in turn has created poor experiences; there’s no separating the two.
The company also finished in the "top" three in 2008, 2009, 2011, and 2013. Since 2006, it has received more Golden, Silver and Bronze awards for poor customer service performance than any other company in the country, including Wal-Mart, Bank of America, and Ticketmaster.
The Customer Experience Impact 2010 report reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience. Of these, 73% ...
Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare. Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and ...
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Sat, Feb 25, 2023 · 3 min read. Mike Blake / Reuters. For the last few days, an “ internal systems issue ” has left many of the services and websites operated by satellite television provider ...