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The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases, customer service...
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
Customer Service Representative duties: Open and maintain customer accounts by recording account information.
Some of the basic customer service job duties may involve receiving and processing incoming orders. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. It means ensuring that customer orders and transactions are processed in an efficient and timely manner.
The Customer Service Representative will be responsible for maintaining a high level of customer service by assisting and resolving any customer-related issues efficiently. This includes answering product and service questions, processing orders, and handling complaints in a courteous and professional manner.