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Customer service hours are Monday-Friday 9am-9pm EST, and Saturday-Sunday 9am-6pm EST. To live chat, use the chat bubble below. To speak with an agent, call 800-595-9138.
Get in touch with New Balance's customer support team via phone or live chat for assistance with orders and inquiries.
Customer service hours are Monday-Friday 9am-9pm EST, and Saturday-Sunday 9am-6pm EST. To live chat, use the chat bubble below. To speak with an agent, call 800-595-9138.
Bring your items and packing slip or order confirmation email to any New Balance or New Balance Factory Store to immediately receive your refund. All in-store returns are free.
NewBalance FAQ. Customer Services. Loading
Return to your local New Balance store or New Balance Factory store to receive an immediate refund. Be sure to bring the packing slip or a copy of your order confirmation email. OR 1. Print your FREE return shipping label - keep a copy of the tracking number for your records 2.
What if I want to delete my New Balance account? Why is my order not showing under my account? Do you share my personal details with other companies? How do I reset my account password? Do I need to set up an account to order online? See all 6 articles.
Customer service hours are Monday-Friday 9am-9pm EST, and Saturday-Sunday 9am-6pm EST. To live chat, use the chat bubble below. To speak with an agent, call 866-590-4965.
Please enter the details of your request. A member of our support staff will respond as soon as possible. Style code of product. Attachments. Add file or drop files here.
Customer Care. Search Our FAQ. Find answers to your most frequently asked questions: 24 hours a day, 7 days a week. Browse Now. Track your order. Start a return. Live Chat. Mon - Fri 08:00 - 19:00 (GMT) Sat 08:00 - 12:00 (GMT) Sun Closed. Email. Get help and support or provide feedback: Send an Email.