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Use this comments section to discuss problems you have had with Sears, or how they have handled your complaints. Initial complaints should be directed to Sears directly. You can find contact details for Sears above. Comments are moderated so may not appear immediately.
View customer complaints of Sears Holdings Corporation, BBB helps resolve disputes with the services or products a business provides.
This is a customer complaint: On May 4th 2024, I ordered, and paid in full, a dishwasher from SEARS. The company promised that the item will be delivered and installed in 48 hours.
If you encounter a problem with a product, service or repair provided by Sears, you must email or contact their customer service department to file a complaint. All complaints are first handled by customer service, then transferred to the appropriate department for review and processing purposes.
Flat out terrible customer service from manager without a care in the world. Would not allow me to return product purchased, with all tags and receipt. They don’t deserve customers with this kind of policy that doesn’t lean into supporting customers that bring revenue to the table.
Sears continues to close stores after emerging from bankruptcy. But what do you do if a retailer owes you money or a refund? Follow these steps.
We’re getting hammered by requests from Sears customers who seem unaware that the retailer is closing down many stores and may not survive. They’re calling customer service numbers that are not answered, and they are having problems with warranties and merchandise. Bottom line: buying from Sears is like shopping at a flea market.