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Reminder: Roblox team members and support agents will never ask you for your recovery codes or password. Note that in cases where you may want to temporarily disable the Authenticator, you will need to scan a new QR code or enter a new manual entry code into the Authenticator app to link your account every time you re-enable it.
i have the same issue. phone which had the authentificator app installed broke, backup codes were on my phone saved as well. contacted roblox support and SPECIFICALLY explained them how i cant access my backup codes and authentificator app yet i got an automated response telling me to use my backup codes. i contacted them today AGAIN and very very specifically explained everything another time ...
Can’t login to an account because it asks for “Authenticator App” code. I used the Google Authentication app for that account. Lost the phone and the backup codes. Google Authentication app did not save the account session as it is stored locally. Roblox support is annoying and can’t understand the problem. Anyway to get back the account? Or is it gone for good?
I’m trying to turn on the new Authenticator System from Roblox, but when I scan the QR Code with my phone, then put the 6-digid code, it says “Invalid Code”. I’ve tried like 10 times and it always says that.
Go to Roblox support official website. Do the things and in "what's your problem" type I lost acces to my authenticator. Type:Hello moderators.I can't log in into my account because i lost acces to my authenticator app.I also lost my backup codes,can i get my authenticator turned off?Thanks.
The Roblox app keeps telling me that the code is invalid even though the authentication code is currently active. Now I can't even disable two-step verification for the same reason. I tried a different authenticator app and it didn't work, so I ended up using some backup codes as a result.
Classifying both auth app and U2F as “very secure” doesn’t feel like the right wording. They are both secure but U2F is an entirely different level of security. Defining email as secure is also very interesting. I would had personally gone with: Email: Good; App: Better; U2F: Best
Roblox tells me I need to get an authentication code from an authentication app but I cannot sign into any authentication app because I need the code from the start. So basically Roblox allowed me to put on the authentication without even downloading the app.
As ROBLOX progresses with the authenticator app specifically the use Google I feel that it is two different organizations If this doesn’t quite make any sense let me expound. Google and Roblox do share a lot together with them actually being able to get to the actual site and other ROBLOX affiliated things, overall Google is awesome with getting to places. Although, with using Googles ...
Hi Creators, Suspicious login attempts to your account will now be challenged with 2-step verification with a second device. If Roblox detects something suspicious about your login attempts, you will be challenged with a new login attempt prompt even if you don’t have a 2-step verification method explicitly enabled on your account. Device that you’re trying to log into You will be asked to ...
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