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Kindle E-Reader Help. Get help setting up and troubleshooting common issues with your Kindle E-reader. Learn how to connect your Kindle E-Reader to the internet and troubleshoot issues.
Restart your Kindle to resolve intermittent issues such as a frozen screen or slow performance. Press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release.
Here are some of the more common problems that have been reported by Kindle Paperwhite owners in community forums. For many of these problems, there are steps for a quick resolution.
Brightness level is too low. If the Kindle’s brightness is too low for reading, there is an option to toggle the brightness level. The recommended brightness level for optimum display and battery function is ten. Press the icon that looks like a lightbulb and a drop-down menu should appear.
Hard reset your device by pressing and holding the kindle power button for 40-45 seconds until the kindle logo appears on the screen. When the Kindle finished resetting it should re-sync. Amazon log-in needs reset. Go to your menu, then settings, then account and deregister your kindle.
Troubleshooting an unresponsive Kindle. This article explains what to do if your Kindle has locked up, with all of the most common ways to fix a Kindle that’s frozen. If your Kindle is powered on, but it’s unresponsive, then you can use these methods to fix it.
Whether it’s a frozen screen or connectivity problems, knowing how to troubleshoot common problems can save you time and keep your reading uninterrupted. In this article, we'll explore the functionality of the Kindle Paperwhite, discuss how it can enhance your workflow and personal life, and provide solutions for common issues.
Unplug your Kindle if it is currently charging and reboot your Kindle by holding the power button on the bottom of the device for 30 seconds.
If your Kindle Paperwhite appears to be suffering from battery drain, there can be a few different reasons why its battery life isn't as good as it used to be. Fortunately, many of its issues can be relatively easily fixed. Here's how to fix battery drain on a Kindle Paperwhite.
If it's working normally, the simplest way is to hold down the Power button (the one on the bottom of the device you use to unlock the screen) for about 10 seconds. When a dialog box pops up, tap "Restart," and wait a few moments while it goes through the rebooting process.