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How can we help? Learn how to sign up and use Netflix. Get help with account issues, troubleshooting and questions.
To contact Netflix Customer Service through the Netflix app, you'll need to download the app onto your iPhone, iPad, or Android smartphone or tablet. Calling from the Netflix app requires a stable internet connection that uses Wi-Fi or cellular data.
If you are seeing multiple charges or charges that you believe to be unauthorized from Netflix, follow these steps. Learn how to update or change your Netflix payment method, resolve payment issues, or investigate unexpected charges.
Select Find account. Netflix will send a password reset email to the email address listed on your account. If you don't recognize or no longer have access to the email address we have for your account, contact Netflix customer service.
We're here to help if you need it -- for the fastest answer to your questions, we encourage you to reach out to our customer service. Visit the Help Center for more info or contact us. If you have a request for a TV show or movie, see Request TV shows or movies.
You can cancel your Netflix account at any time. Note: This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account. When membership charges stop. You won't be charged again unless you restart your account.
Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen. Video freezes but sound keeps playing. Can't sign in to Netflix. If you are experiencing a Netflix error, use this article to resolve the issue.
Select Contact Us or Customer Service. Your service code is the 6-digit number that appears near the phone number to call us. If you don't see a service code, contact us for help finding your account. Mobile phone or tablet. Open a mobile browser and go to netflix.com.
Adding a phone number to your account makes sign-in easier, improves account security, and can help you get back into your account if you ever forget your password. To add, change or delete a phone number: Go to the Change phone number page. You may need to sign in if you haven’t already.
Add a phone number for password recovery. Add a phone number to your account so you can recover your password if you forget it, see How to add, change or delete a phone number. Keep your computer safe. Keep your computer free of malware and viruses. Signs that your computer may be infected include: