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Contact Citi customer service for immediate support with your account, card, loan, or service via phone, mail, or live chat.
get details. 1-800-627-3999 (NY metro area) 1-800-274-6660 (other areas)
To report fraud, contact the following: Credit Card Fraud — Contact the number on the back of your card. Other. types of fraud including ACH, CitiBusiness® Online, checks and wires — Contact your Citibank representative. Use the “F” Word. Be prepared to state “fraud” — not “potential fraud” or similar as banks.
Investigations through CitiDirect Online Banking delivers real-time access to view your Investigations—whether initiated online, by phone, SWIFT, fax or Telex. You can check the status of amendments, recalls and other Investigations, regardless of how they were initiated.
Need assistance? Here's how to reach us from anywhere.
If we notice suspicious activity, we will contact you by text, email, phone or mail to confirm activity on the account. It's important for your contact information to be up to date so we can reach you promptly. You can recognize Citi’s Fraud Early Warning text communications by the short code 95686.
account to select, please contact the number on the back of your card or on your statement. If you do not have a credit card or Citi account statement, please refer to address listed on your Credit Report.
The results will indicate whether the payment has been settled, cancelled, scheduled for future or is in progress. Please click the Launch Payment Advisor link on the left navigation bar to find the status of your payment.
To report issues, complaints or questions about banking accounts, cards, fraud, ATMs, or malware via please contact us at 1-800-248-4226, 1-800-945-0258 TDD/TTY (Banking) or 1-800-950-5114, 1-800-325-2865 TDD/TTY (Citi Cards).
Citibank Online provides a helpful guide on how to dispute transactions and manage your account effectively.