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The Member Portal gives you access to your Fidelis Care account 24 hours a day, seven days a week. Pay your monthly premium and set up auto-pay. Find health care providers that accept your Fidelis Care plan. Order more member ID cards or new member ID cards. Change your primary care provider.
Each Member is responsible for safekeeping their own password. Fidelis is not liable for any access by an unauthorized user via utilization of another member’s password. As a Member, you take full responsibility for all access to the Member Portal via your issued password.
The Member Portal gives you access to your Fidelis Care account 24 hours a day, seven days a week. Pay your monthly premium and set up auto-pay. Find health care providers that accept your Fidelis Care plan. Order more member ID cards or new member ID cards. Change your primary care provider.
Sign in to Member Portal. If you forgot your password an email with a password reset link will be sent to you. Click on the link in that email and you will be taken to a page where you can then create a new password. Email Address:
For members who enrolled in Fidelis Care at Home, HealthierLife or Medicaid through your local Department of Social Services (LDSS) or Human Resources Administration (HRA): Please call NY State of Health at 1-855-355-5777 (TTY: 1-800-662-1220). To change the email you use to login, update it here.
Setting up your Fidelis Care Portal account is as easy as checking the box below, and logging in later! With a Member Portal account, you can make premium payments, check on the status of your claims, and view your plan benefits anywhere, at any time!
Fidelis Member Portal is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Fidelis Member Portal site and governs data collection and usage.
Member Account Information. Please enter the member's personal information. Member ID (from your Fidelis ID Card):*. Last Name:*. Date of Birth (MM/DD/YYYY):*. Zip Code:*. E-mail Address (Optional): Next.
Password Reset. Please enter your email below. You will be sent an email with a link to reset your password soon. Email Address: Helpful Hints. Tips for Making a Secure Password. Make your password as long and as complex as you can. Use a combination of letters, numbers, and special characters (like !, >, @, #, &).
Confirmation ID Lookup. Please enter the following information to search for your Confirmation ID. You will need this number to complete your first payment. An error has occurred while processing your request to lookup Confirmation ID. Please try the request again later.