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If you're having issues with a direct.playstation.com order, contact us. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.
How to chat with PlayStation Online Assistant. PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours.
Contact us online or by phone for help with your Sony® Consumer Electronics products.
How can we help? Browse help by category. Account & Security. PS Store & Refunds. Tiered Services. Games. Hardware & Repairs. Safety. Secure sign in with passkey. Replace your password with a passkey that is synced across multiple devices. You can log into your account more securely using biometrics or a screen lock PIN. Set up passkey.
Dial 1-800-345-7669 to call PlayStation for immediate assistance. Use any phone to dial the toll-free international number for PlayStation’s customer support between the hours of 9 a.m. and 6 p.m. PST, Monday through Friday, so you can speak directly to a representative.
Please select a category that matches your request. If you are a customer seeking support upon using our products and services, please click the link above. You will be directed to the PlayStation® Support Site.
All support for the Sony Playstation® console, Playstation games and Playstation accessories is handled by Sony Computer Entertainment, Inc. Information is available online at https://support.us.playstation.com/.
To contact PlayStation Support through email, follow these steps: Visit the official PlayStation website and navigate to the “Support” section. Select your region and country to access the specific support page for your location.
Contact information for product support depends on the country or region where the hardware was purchased.
Your inquiry and feedback is always appreciated. To contact a Sony Group company nearest you, select a category below and then choose your country/area. TV, Video, Audio, Digital Still Camera, Xperia™, PlayStation®, and others.