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The Service Knowledge Management System (SKMS), in ITIL V3, is the central repository of the data, information, and knowledge that the IT organization requires, to manage the lifecycle of its services.
A Service Knowledge Management System (SKMS) is a group of systems, tools, and databases needed to manage the knowledge and information related to IT service management processes. SKMS includes a knowledge base that stores information and knowledge about all of your processes, tools, and services.
Knowledge management is the process of creating, curating, sharing, using, and managing knowledge across an organization and even across industries.
The SKMS is the central repository of the data, information, and knowledge that the IT organization needs to deliver services. The SKMS stores, manages, updates, and presents all information that an IT service provider needs to manage in a full life cycle of IT services.
The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations.
Effective knowledge management enables teams to deliver service according to the ITIL guiding principles. Knowledge management keeps things simple and practical by giving users easy access to information, wherever they are.
Service Knowledge Management System is abbreviated as SKMS and is a set of tools and databases that are used to manage knowledge and information. All services, components, assets, documentations, applications, databases, etc. all constitute the SKMS of an IT Service Provider.