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Learn how to manage your Microsoft account security info and troubleshoot verification code issues.
If you're looking for info about changing, removing, or updating the alternate email address or phone number where you get security codes, follow the steps in either Security info & verification codes or Replace your Microsoft account security info.
Verify your Outlook.com account to prove that you're a human and not an automated program that sends spam.
When you sign up for a Microsoft account or add an email address to your account, we automatically send a request to that email for you to verify that we have the right address. To finish the process, just follow the verification link in the email.
If you don't know, or have forgotten your password, and you don't have access to any of your security info for verification, follow the steps below to recover your account.
You must create your security key and give it a unique PIN before you can sign in to your work or school account using the key. You may have up to 10 keys registered with your account. Go to the My Profile page at My Account and sign in if you haven't already done so.
Add a way to verify sign-in to your Microsoft account. Sign in to the Advanced security options page of your Microsoft Account. Sign in. Select Add a new way to sign in or verify then choose how you would like to receive security codes.
Set up security questions as your verification method. You can follow these steps to add your password reset method. After you've set this up the first time, you can return to the Security info page to add, update, or delete your security information.
If your organization provided you with specific steps about how to turn on and manage your two-factor verification, you should follow those instructions first. Otherwise, you can get to your security verification method settings from the Security info page.
Set up your device to work with your account by following the steps in the Set up my account for two-step verification article. Update your account and device information in the Additional security verification page .