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Remote support. In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the ...
Remote work (also called telecommuting, telework, work from home —or WFH as an initialism, hybrid work, and other terms) is the practice of working from one's home or another space rather than from an office .
Remote desktop software. In computing, the term remote desktop refers to a software - or operating system feature that allows a personal computer 's desktop environment to be run remotely from one system (usually a PC, but the concept applies equally to a server or a smartphone ), while being displayed on a separate client device.
Quick Assist. Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [ 1][ 2][ 3] It is based on the Remote Desktop Protocol (RDP).
Virtual team. A virtual team (also known as a geographically dispersed team, distributed team, or remote team [1]) usually refers to a group of individuals who work together from different geographic locations and rely on communication technology [2] such as email, instant messaging, and video or voice conferencing services in order to ...
GoGoQuincy. GoGoQuincy was the first senior tech help service I heard about, and it has since refocused to offer assistance to anyone who needs it, not just people over 65. There’s a hotline for ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
A remote access service ( RAS) is any combination of hardware and software to enable the remote access tools or information that typically reside on a network of IT devices. A remote access service connects a client to a host computer, known as a remote access server. [ 1] The most common approach to this service is remote control of a computer ...