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A lot of people look at customer reviews online before they make a purchase. After all, they're like vicarious test-drives: You get the benefit of previous users' experiences in deciding whether a ...
Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare. Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and ...
You can contact Lorenzo Franceschi-Bicchierai securely on Signal at +1 917 257 1382, or via Telegram, Keybase and Wire @lorenzofb, or email lorenzo@techcrunch.com. You also can contact TechCrunch ...
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well as or instead of ...
Code reviews — peer reviews of code that help devs improve code quality — are time-consuming. According to one source, 50% of companies spend two to five hours a week… Apps
GoGoQuincy. GoGoQuincy was the first senior tech help service I heard about, and it has since refocused to offer assistance to anyone who needs it, not just people over 65. There’s a hotline for ...
The ICPEN conducted the review of 642 websites and mobile apps with a subscription component. The assessment revealed one dark pattern in use at almost 76 percent of the platforms, and multiple ...
The FTC recently proposed a formal ban on fake reviews with penalties of up to $50,000 for businesses caught buying, selling or manipulating online reviews. Yelp has said it supports such a rule.
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