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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
The wizard guides you through the process of making the edit request. Please establish a consensus with editors engaged in the subject area before using the relevant edit request template for your proposed change. If you think your proposal is uncontroversial and won't face debate or opposition, then make the request.
In public key infrastructure (PKI) systems, a certificate signing request ( CSR or certification request) is a message sent from an applicant to a certificate authority of the public key infrastructure (PKI) in order to apply for a digital identity certificate. The CSR usually contains the public key for which the certificate should be issued ...
Edit protected. This template is placed on a talk page to request an edit of the corresponding protected page. The template should be accompanied by a clear and specific description of the requested change, and consensus should be obtained before the template is added. Please see Wikipedia:Edit requests for guidance, especially if this is the ...
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
A statement of work ( SOW) is a document routinely employed in the field of project management. It is the narrative description of a project's work requirement. [ 1]: 426 It defines project-specific activities, deliverables and timelines for a vendor providing services to the client. The SOW typically also includes detailed requirements and ...
Wikipedia ( https://www.wikipedia.org) is an encyclopedia that is collaboratively edited by volunteers from around the world. Our goal is to create a comprehensive knowledge base that is not only available at no charge, but is also freely distributed. It is one of many projects of the non-profit Wikimedia Foundation.