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2. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. ( Genesys ), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [ 2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [ 3] and was acquired by ...

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   CRM services provide companies the ability to produce, allocate, and manage requests or other tasks generated by customers. For example, call centre software, which helps to connect a customer to the manager or person who can best assist them with their existing problem, is one of the CRM abilities that can be implemented to increase efficiency ...

4. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce. [ 1] Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development. Founded by former Oracle executive ...

5. Aircall raises $120 million for its cloud-based phone system

   techcrunch.com/2021/06/23/aircall-raises-120...

   The startup has been building a cloud-based phone system for call centers, support lines and sales teams. It integrates with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM ...

6. Customer Service | TechCrunch

   techcrunch.com/tag/customer-service

   Enterpret launches with $4.3M, NLP technology to decipher customer feedback. Christine Hall. 5:00 am PST • March 2, 2022. Enterpret is building and deploying customer-specific models, based on ...

7. Talkdesk Puts Your Company Call Center In The Cloud

   techcrunch.com/2012/05/22/talkdesk

   A: First agent is free always. So customer tries one agent, and then expand. We charge $49 per month per agent. Q: A lot of your focus is on the telephony side of things and that’s important ...