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2. RedRoute wants answering customer service calls to be as easy ...

   techcrunch.com/2022/02/11/redroute-wants...

   RedRoute, a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer service automation sector. When Brian ...

3. Google's CallJoy is an AI phone operator for small businesses

   www.engadget.com/2019-05-01-google-calljoy-ai...

   CallJoy will also only be linked to one location and one phone number. Small business owners will be able to add other locations and lines, but Google is charging $39/month per line. The system ...

4. Customer care as a service: Outsourcing can help your startup ...

   techcrunch.com/2021/04/22/customer-care-as-a...

   French CCaaS provider Onepilot learned this firsthand: During its beta program, its “support heroes” were available from 7 a.m. to 1 a.m., but it is now moving to 24/7 coverage due to greater ...

5. The best tech support helplines for seniors (according to my ...

   www.engadget.com/best-tech-support-helplines-for...

   GoGoQuincy. GoGoQuincy was the first senior tech help service I heard about, and it has since refocused to offer assistance to anyone who needs it, not just people over 65. There’s a hotline for ...

6. Retell AI lets companies build 'voice agents' to answer phone ...

   techcrunch.com/2024/05/09/retell-ai-lets...

   Wang is one of the co-founders of Retell AI, which provides a platform companies can use to create AI-powered “voice agents” that answer customer phone calls and perform basic tasks such as ...

7. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

8. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]

9. Remote support - Wikipedia

   en.wikipedia.org/wiki/Remote_support

   Remote support. In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the ...