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2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

3. Google's CallJoy is an AI phone operator for small businesses

   www.engadget.com/2019-05-01-google-calljoy-ai...

   CallJoy will also only be linked to one location and one phone number. Small business owners will be able to add other locations and lines, but Google is charging $39/month per line. The system ...

4. Remote work - Wikipedia

   en.wikipedia.org/wiki/Remote_work

   Thus, when perceived supervisor support and relationship quality between leaders and remote workers decreases, job satisfaction of the remote worker decreases. [100] [101] The importance of manager communication with remote workers is made clear in a study that found that individuals have lower job satisfaction when their managers remote work. [97]

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

6. How Sierra is rethinking customer experience in the age of AI ...

   techcrunch.com/.../sierra-ai-agents-customer-service

   Sierra, the new startup from Bret Taylor and Clay Bavor, thinks that AI agents could be the next technology frontier, not unlike websites or mobile apps that came before them: essential digital ...

7. Retell AI lets companies build 'voice agents' to answer phone ...

   techcrunch.com/2024/05/09/retell-ai-lets...

   Wang is one of the co-founders of Retell AI, which provides a platform companies can use to create AI-powered “voice agents” that answer customer phone calls and perform basic tasks such as ...

8. Microsoft launches a new remote help service for IT teams

   techcrunch.com/2022/04/05/microsoft-launches-a...

   Microsoft launches a new remote help service for IT teams. Frederic Lardinois. 8:00 AM PDT • April 5, 2022. Comment. Image Credits: Microsoft. Microsoft Endpoint Manager is the company’s ...

9. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...