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Pay My Bill. DPU bills its customers monthly for all water, wastewater, stormwater and natural gas usage. We offer a variety of bill payment options. Explore them below. You may also wish to contact your financial institution for other available options.
The City of Richmond Department of Public Utilities announces MyHQ - a new eBill option available for enrollment. All customers are encouraged to take advantage of this free, easy and paperless electronic billing and payment option to ensure safer delivery of utility bills and payments.
Submit information about your home’s service line through our online self-reporting survey.
The online payment option provides you the ability to make the payment 24/7 and at your convenience. Payments remitted online by 11:59 p.m. of the due date will be considered as “on time”. Need assistance with making your online payment?
Richmond’s drinking water is safe, clean, and reliable and the Department of Public Utilities works around the clock to ensure this commitment is kept. The City’s Lead Free Water Program focuses on both the public and private sides of water service lines.
Natural gas appliances and equipment are proven contributors to reducing greenhouse carbon emissions, which will save you money and help the planet. Richmond Gas Works provides natural gas to the city of Richmond and portions of Henrico and Chesterfield Counties. For natural gas safety, click here.
DPU has partnered with PromisePay to provide convenient, flexible payment options to households who are unable to pay their bills. Residential and commercial customers with a past due balance may enroll in a PromisePay payment plan for their outstanding balance at Richmond.promise-pay.com.
Mail payments to city of Richmond Department of Public Utilities, P.O. Box 26060, Richmond, VA 23274-0001. Some bank branches of Premiere Bank and Wells Fargo also accept payments. Payments mailed or made at locations other than City Hall may take at least five days to post to your account.
The Energy Assistance Program assists low-income households that pay a high proportion of household income for home energy. The program consists of three components: Fuel Assistance, Crisis Assistance, and Cooling Assistance. Apply for Energy Assistance Online.
The bill includes a monthly service charge and volume charges for water and wastewater services. Service charges for larger meters are billed at the same rate as larger meters serving commercial and industrial customers.