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French CCaaS provider Onepilot learned this firsthand: During its beta program, its “support heroes” were available from 7 a.m. to 1 a.m., but it is now moving to 24/7 coverage due to greater ...
2. Freelance writer. Freelance writing offers a number of jobs like creating blogs, emails, and social media posts for companies. Some tasks of a freelance writer might include understanding the ...
YC grad DigitalBrain snags $3.4M seed to streamline customer service tasks. Most startup founders have a tough road to their first round of funding, but the founders of Digital Brain had it a bit ...
Beyond boosting productivity for developers, Rawashdeh says there are three other generative AI priorities he's focusing on: improving customer service, scaling the company’s tech infrastructure ...
Only a little more than 4,000 job cuts were considered AI-inflicted, according to the Challenger, Gray & Christmas analysis of layoff data. Investment bankers, analysts, and researchers have made ...
Cybercriminals swiped hundreds of millions of customer data from some of the world’s biggest companies — including an alleged 560 million records from Ticketmaster, 79 million records from ...
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