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Find answers to questions about benefits, claims, prescriptions, and more. Not connected with or endorsed by the U.S. Government or the federal Medicare program. Contact Customer Support by phone or Live Chat. Log in to find contact information specific to your area and plan.
ConditionCare Program: (800) 621-2232. Claims/Correspondence Address: P.O. Box 60007. Los Angeles, CA 95670. Website: www.anthem.com/ca. ® Anthem is a registered trademark. ® The Blue Cross name and symbol are registered marks of the Blue Cross Association © 2015 Anthem Blue Cross.
Go to Availity Portal and select Anthem from the payer spaces drop-down. Then select Chat with Payer and complete the pre-chat form to start your chat. By Phone: Call the number on the back of the member’s ID card or dial 800-676-BLUE (2583) to speak to a Provider Service representative.
Connect with member customer service or find the right support resources, including your local Blue Cross and Blue Shield (BCBS) company, general FAQs and media relations contacts. BCBS Customer Service. Call the toll-free number on the back of your member ID card for BCBS customer service.
Medical Program. Telephone: 877-7-NYSHIP (877-769-7447) Press or say “1”. Monday to Friday, 8 a.m. to 4:30 p.m. ET. Hospital Program. Telephone: 877-7-NYSHIP (877-769-7447) Press or say “2”. Monday to Friday, 8 a.m. to 5 p.m. ET. Mental Health & Substance Use Program.
For help with eligibility verification, claims, and general provider questions, please call the appropriate Customer Care Center phone number below. Note that Anthem is also available 24/7 to accept claims, prior authorization requests, and more via the Availity Portal.
1-844-285-5159 (TTY/TDD: 711) Medicare Supplement and Medicare Advantage Plans: Mon-Fri, 8 a.m. to 8 p.m. 1-855-715-5316 (TTY/TDD: 711) Medicare Part D Plans: Mon-Fri, 8 a.m. to 8 p.m. 1-855-731-1094 (TTY/TDD: 711) Employer Plan: Contact your broker or consultant to learn more about Anthem plans.
Anthem is available by phone or the Interactive Care Reviewer (ICR) via Availity 24 hours a day, 7 days a week to accept prior authorization (PA) requests. Phone: 1-800-450-8753.
Anthem Blue Cross and Blue Shield Member Services: Monday thru Friday, 8:00 a.m. to 8:00 p.m. ET. 855-641-4862 (TTY 711) www.anthem.com/shbp; NurseLine: 24 hours a day/7 days per week. 866-787-6361; Fraud Hotline: 855-641-4862
Anthem Provider Services. Anthem provides one convenient number for all provider questions and inquiries, including: Behavioral health. Case management. Claims. Credentialing and recredentialing. Eligibility and benefits. Grievances and appeals. Medical management.