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Free Self-Guided Leasing Training. User Name. Password. Forgot Your User ID or password? CONTACT INFO. 4545 Fuller Road. Suite 406. Irving, TX 75038. 972.256.3767 (Local)
Since 1984, Ellis has been the multifamily property industry’s go-to resource for customer feedback, performance research, and effective training. We’ve proven our methods over thousands of engagements, and continually refine them so they’ll stay successful for thousands to come.
Ellis contracts with individuals just like you to conduct over 8,000 apartment mystery shops per month! We make sure you have everything you need to complete your shop contract and document your experience.
Distribute surveys and evaluate additional variables affecting stakeholders (owners/property management firms/employees) and apartment communities. Provide data analysis of customer feedback and actionable insight based on your resident’s experience at the community. Learn More.
Ellis’ mystery shops give all of the data and reporting you need to monitor your leasing performance and measure it against your established expectations, historical performance, and the performance of other properties, companies, and markets across the country.
Support: Ellis Partners in Management Solutions is here to help. Contact Us by Phone. 888.988.3767. Contact Us by Email. support@epmsonline.com. In the meantime, we have provided a list of Frequently Asked Questions (FAQ) that may provide the information you need.
EPMS offers an integrated solution to improving performance for your onsite apartment property teams, increasing lead conversion and resident retention. Our mystery shops, resident surveys, and training are resources that can be used either independently to address specific needs, or together as a turnkey program for ongoing performance ...
From performance-based online training modules to specific classroom, web-based and eLearning training sessions, our goal is to help you align leasing performance at your properties with your organizational goals.
The Ellis Loyalty Benchmark identifies and recognizes the customer experience performance of companies subscribed to the Ellis Resident Surveys Program. It evaluates performance on 5 key touchpoints of the prospect and resident journey.
Established in 1984, Ellis Partners in Management Solutions has since become the nation’s leading apartment mystery shopping company.