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The Water Distribution Division helps deliver high quality drinking water to our customers across the city and beyond by maintaining the complex system that transports water from our treatment plants to Norfolk homes, businesses and the fire hydrant on your street.
For water and sewer main breaks and backflow emergencies: 757-823-1000 UTBackFlow@norfolk.gov . Backflow Incident Report Form. Customer Service: 757-664-6700. Contact Administration: 757-664-6701. Fax: 757-664-6375
The Norfolk Department of Utilities is committed to providing safe, clean drinking water that meets or exceeds all state and federal regulations. Information on compounds found in our water is listed below in the Consumer Confidence Report, also called the Water Quality Report.
Find a Commonwealth Resource. The Governor of Virginia officially recognized June 30, 2023 as Drinking Water and Wastewater Professionals Day in the Commonwealth of VA. See the Certificate of Recognition Here. Waterworks Operation Fee Credit Card Site.
The myDEQ portal is DEQ’s comprehensive, online reporting tool that is available to users 24 hours a day, seven days per week. Learn More.
Ensure that all Virginians have safe drinking water; Provide a simple and effective regulatory program for waterworks; Adapt to new health concerns in drinking water treatment and distribution systems; and; Provide a means to improve inadequate waterworks. Code of Virginia – Virginia Public Water Supply Law (PDF)
Current Water Quality Reports. The City of Norfolk is committed to providing safe, clean drinking water that meets or exceeds all state and federal regulations. The Consumer Confidence Reports contain information on compounds found in our water.