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This is a sub for all Social Security related programs. Direct express card. Hi all! I was wondering wtf was up with the direct express call center/website/app. The app and website will not work for me. It says that it wont accept my credentials and to call the number. I call the number and go through the prompts only for it to say,All ...
Same here. Mine is saying card status is invalid. Just talked to social security and was told I have to go to local office & have them help get thru to Direct Express. Problem may be Comerica is under a class action suit for their poor oversight specifically of Direct Express, causing much fraud.
Go online find a major bank which has branches near you. Open an account (pretty much no fees are possible with direct deposit these days) then call SSA and set up your deposits there. Direct Express has more complaints and problems then you can shake a stick at, and their customer service is horrible.
To minimize how the card could be used, SSA will not disclose the account number for the card. This is to prevent wire transfers and other bill pay options that cause excess expense to Comerica Bank. If you want those services, you need to get a full service debit card instead of Direct Express.
First off sorry you’re dealing with that. Unfortunately it’s all too common when it comes to DE. They are the absolute worst. Def don’t close the account until you get the card and get all the money off. I would call the SSA 800-772-1213 on Monday and they will verify what account info they have on file for you.
Direct Express problems are constantly coming up on these forums. The answer is always the same, they are terrible. Dump them and get a normal bank account. Preferably one with a branch nearby so you can just walk in if you have problems. Makes life much easier.
Call at odd hours. Are you calling direct express. Look them up. If you call the 1800 national number they will be able to tell if any changes to your direct deposit have occurred but you need to call direct express if you haven't received the card. 18887411115.
Direct Express by Comerica Bank is its own private financial entity just like Chase, Wells Fargo, etc. They just happened to win the bid for the government to use their services when people on benefits don't want, don't have, or otherwise can't get a regular bank account.
Your Direct Express card should function just fine anywhere that takes Mastercard, so I don't know why Steam's pitching a fit for you. was told today by direct express cust. serv. that steam is on a list of blocked sites. Direct express cards are junk! I've had trouble with mine from day one, which was over 8 yrs ago.
I want to send a Questionnaire of Fraud form to Direct Express Fraud Services Department after my account was hacked, but their fax number is nowhere to be found online. Calling Direct Express customer service or the Fraud Services Department in an attempt to find out the fax number results in very long wait times and sometimes disconnection.