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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Central Washington University (CWU) is a public university in Ellensburg, Washington. Founded in 1891, the university consists of four divisions: the President's Division, Business and Financial Affairs, Operations, and Academic and Student Life (ASL).
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David (Dave) Ward (born 12 July 1959) is a British trade union leader and General Secretary of the Communication Workers Union (CWU), which was formed through the merger of the Union of Communication Workers and the National Communications Union in 1995.
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