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Learn how to sign in to Ancestry with your email, Google, or Apple account, and how to switch accounts or sign out. Find troubleshooting tips for password, verification code, or account issues.
Find answers to common questions and issues about your Ancestry® account, membership, billing, DNA, and more. Learn how to sign in, sign out, reset your password, download your data, and manage your settings.
Find answers to common questions about Ancestry.com memberships, account settings, messaging, and troubleshooting. Learn how to create, manage, and cancel your Ancestry account or get help from the support team.
Learn how to view and manage your Ancestry® membership, membership status, and billing details on the Account settings page. Find out how to change, upgrade, downgrade, or cancel your membership, and what to do if you have a problem with your billing or payment.
Learn how to sign in to Ancestry with an email/username, Google, or Apple account, and how to switch accounts or sign out. Find troubleshooting tips for password, verification code, or account issues.
Learn how to cancel your Ancestry® membership or free trial through your account settings or through Apple, Google Play, or Amazon. Find out what happens after cancellation, how to pause or delete your account, and how to troubleshoot common issues.
Learn how to erase all your personal data from Ancestry systems, including family trees, records, photos, and DNA results. Follow the steps to request a verification code, cancel your membership, and confirm your account deletion.
Learn how to sign up with Google, Apple, or your email address and access some of the features on Ancestry. Compare the differences between a free account and a membership and find answers to frequently asked questions.
Learn how to manage your account information, settings and preferences on Ancestry. Find answers to common questions about billing, password, language, email and more.
Learn how to restart or renew your Ancestry membership from your account settings page. Find out how to view your renewal or expiration date, cancel automatic renewals, and choose a membership type.