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We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent.
the above is a chat that lasted over 2 hours with 5 different "representatives" and no solution to a problem Xfinity created. Most businesses would be out of business if they conducted themselves in this manner. Totally unacceptable customer service. 3.
@user_b9864c . I really wanted to write a great experience review with a live chat agent I had, however out of habit I closed out of the window and now have no way of doing so.
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.
user_ute4ex, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner ...
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list.
Hello user_f8ab6d. Apologies for any frustration caused by your recent experience. I would be more than happy to assist with any of your account or service needs. Please feel free to send us a private chat message with your full name and service address to Xfinity Support, by clicking on the chat icon at the top right of the page.
Hey there user_vnxg63 there are several ways to live chat with an Xfinity agent: - visiting Xfinity.com and using our Xfinity Assistant. - On Facebook and X (Formerly Twitter) @XfinitySupport. - We are available via our Xfinity SubReddit to talk 1-1 as needed. - We also offer 1-1 support via Xfinity Forums as well.