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  2. Amazon turns to AI to help customers find clothes that fit ...

    techcrunch.com/2024/01/08/amazon-turns-to-ai-to...

    After recently turning to generative AI to enhance its product reviews, e-commerce giant Amazon today shared how it’s now using AI technology to help customers shop for apparel online. The ...

  3. Product returns and exchanges are a convenience businesses use to help customers shop confidently, but they can also be expensive. Return-related costs include shipping, processing the returned ...

  4. Amazon taps generative AI to enhance product reviews

    techcrunch.com/2023/08/14/amazon-taps-generative...

    Image Credits: Amazon. Amazon announced this morning it will begin to leverage generative AI to help customers better understand what customers are saying about a product, without necessarily ...

  5. Amazon says it will now compensate consumers for defective ...

    techcrunch.com/2021/08/10/amazon-says-it-will...

    Starting September 1st, Amazon will take the claim information and notify the seller to help them address the claim. If the seller doesn’t respond, Amazon will step in to address the customer ...

  6. Customer retention - Wikipedia

    en.wikipedia.org/wiki/Customer_retention

    High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations generally attempt to reduce customer defections. Customer retention starts with the first contact an organization has with a customer ...

  7. Overview of AOL Mail - AOL Help

    help.aol.com/articles/overview-of-new-aol-mail

    1-800-358-4860. Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Overview of AOL Mail. AOL Mail is always looking to improve on the features you know and love, while also ensuring the best safety and performance. Although you can't switch back to the classic version of AOL Mail ...

  8. Service recovery - Wikipedia

    en.wikipedia.org/wiki/Service_recovery

    Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. [1] It is the action a service provider takes in response to service failure. [2] By including customer satisfaction in the definition, service recovery is a thought-out, planned process of returning ...

  9. Return merchandise authorization - Wikipedia

    en.wikipedia.org/wiki/Return_merchandise...

    Returned merchandise requires management after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further returns. Depending on what the rules are, the manufacturer may send the customer an advance replacement. RMAs may be minimized in a number of ways.