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  2. Amazon says it will now compensate consumers for defective ...

    techcrunch.com/2021/08/10/amazon-says-it-will...

    Starting September 1st, Amazon will take the claim information and notify the seller to help them address the claim. If the seller doesn’t respond, Amazon will step in to address the customer ...

  3. Amazon introduces new Buy with Prime perks, such as tracking ...

    techcrunch.com/2023/11/14/amazon-introduces-new...

    Customers can now return eligible Buy with Prime orders at nearby UPS Store locations, Whole Foods Market, Amazon Fresh and Amazon Go stores without a box or label.

  4. Amazon turns to AI to help customers find clothes that fit ...

    techcrunch.com/2024/01/08/amazon-turns-to-ai-to...

    With the personalized size recommendations, Amazon Fashion used AI to develop a deep learning algorithm that will help customers find their best-fitting size across a variety of styles. This ...

  5. Product returns and exchanges are a convenience businesses use to help customers shop confidently, but they can also be expensive. Return-related costs include shipping, processing the returned ...

  6. Volkswagen is returning to physical buttons instead of touch ...

    www.engadget.com/volkswagen-drivers-want-more...

    The exec went as far as saying the earlier touch-heavy approach — endorsed by his predecessor, Herbert Diess — "definitely did a lot of damage" in terms of customer loyalty. The future of ...

  7. A 'new normal' for consumers is here: Morning Brief - AOL

    www.aol.com/finance/normal-consumers-morning...

    “Despite what seems a clearly challenging environment, there are companies still winning, still seeing expanding revenues as they convince customers to buy what they have to sell," Siegel said.

  8. Customer retention - Wikipedia

    en.wikipedia.org/wiki/Customer_retention

    High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations generally attempt to reduce customer defections. Customer retention starts with the first contact an organization has with a customer ...

  9. Amazon's new Just Walk Out cashierless checkout system uses ...

    techcrunch.com/2023/09/19/amazons-new-just-walk...

    Amazon today introduced a new version of its Just Walk Out retail technology that allows customers to skip the cashier lines when they make a purchase by having their payment card automatically ...