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2. Customer service representative - Wikipedia

   en.wikipedia.org/.../Customer_service_representative

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

3. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

4. 4 ways to make DEI a key component of customer service and ...

   techcrunch.com/2021/10/20/4-ways-to-make-dei-a...

   This could include regularly scheduled check-ins with each customer service rep at every phase — day 1, 30, 60, 90, etc. — alongside a “confidence meter” to gauge how they’re feeling ...

5. Corporate social responsibility - Wikipedia

   en.wikipedia.org/wiki/Corporate_social...

   Corporate social responsibility (CSR) or corporate social impact is a form of international private business self-regulation [1] which aims to contribute to societal goals of a philanthropic, activist, or charitable nature by engaging in, with, or supporting professional service volunteering through pro bono programs, community development ...

6. How AI brings customer service to the next level | TechCrunch

   techcrunch.com/sponsor/nice/how-ai-brings...

   Increased customer satisfaction. AI aids the customer service journey in multiple ways: tracking conversations in real time, providing feedback to agents and using intelligence to monitor language ...

7. Salesforce wants to end customer service frustration with ...

   techcrunch.com/2018/09/25/salesforce-wants-to...

   Salesforce wants to help bring an end to that problem with their new Customer 360 product announced today at Dreamforce, the company’s customer conference taking place this week in San Francisco.