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We are also xfinity diamond members. Signed up for the year of Peacock Premium free this afternoon. The xfinity system indicates we have the free subscription but if we try to watch a Premium show we can't do it unless we sign up for a subscription for 2.99 a month???
Here's a great tip that has helped many people who run into this problem: search the inbox of different Email accounts that you have. If you can find a confirmation Email from Peacock, try using that Email address to sign into your Peacock account.
I had the same problem, and it was all about the email address. Whatever email address you used to establish your initial account may be different. Mine was. Peacock was able to verify that for me. I signed out of Peacock on my TV and signed back in using the email address I used to initiate my Peacock account back in November, and it worked.
Click the "Direct Message chat" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.
Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area near the bottom of the window.
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you shou...
To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon
Enter your Peacock email and password. Then, click Continue. Once activated, navigate to the Peacock app on your preferred internet-supported device and log in with your Peacock email and password. There is also a section for I’m enrolled in Xfinity Rewards as a Diamond or Platinum member. How do I get access to Peacock Premium?
Welcome to the XFINITY forums page, where we have a team of experts who can help with getting access to your Peacock subscription. As someone who enjoys Peacock, especially during the Olympics, I understand the inconvenience that this has caused you. I am sorry to learn about this experience. Congrats on the move by the way.
Thank you Xfinity for keeping/offering free access to Peacock Premium for us longtime, loyal Xfinity customers. A Peacock Premium subscription is really a valuable inclusion to our existing service. Note: This comment was created from a merged conversation originally titled Peacock Premium. 8. 4.