Search results
Results from the Tech24 Deals Content Network
This course teaches proper telephone etiquette in a professional work setting. The course is divided into 10 sections. This first section is the Course Welcome. Sections 2, 3 and 4 provide you with the fundamental knowledge you need to consistently display proper phone etiquette.
Through telephone skills training, your employees will learn phone call techniques and etiquette. It will also help them develop skills in interacting with customers and handling their problems and concerns.
The top 10 online phone etiquette training courses. 1. Universal Class: Customer Service 101. This program is designed for all areas of business, including sales and support roles alike. It offers customer service training to help with active listening and how to deal with customers.
In this guide, you’ll learn everything you need to know about business phone etiquette, why it’s important, as well as provide you with some clear examples to guide you on your way to a...
This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practicing the techniques would definitely professionalise any students interaction on the telephone and enhance their confidence.
In this course, you'll learn basic etiquette tips for answering, managing, and ending client service (CS) calls. You'll also learn how to make a good impression by listening, using questions to probe for more information, minding your tone, and empathizing with the customer.
In this article, we'll explore some of the most effective phone etiquette training methods for new hires, and how they can help them master the art of phone communication. Selected by the...