Search results
Results from the Tech24 Deals Content Network
I'm the primary user, I can sign in to the app on the television (using a QR code authenticated against my max account user id), from max website on my laptop - but can not connect using the max app on my iphone. I've uninstalled and reinstalled the app several times, but when asked to login and connect using xfinity, it says it's a secondary user.
The cheapest way to stream HBO Max on your TV right now is with a $30 Chromecast device (1080p HD only). You'll load the HBO Max app on your iPhone, iPad or Android phone or tablet and then cast it from there to the Chromecast connected to your TV. Mi Box S is a good box, but it doesn't support Hulu.
Please send us a private message with your full name and service address to get started. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.
9 months ago. Hey @ user_75eto8, thank you for reaching out to Xfinity Support on our forums. To clarify, is MAX the app on the TV or on your Xfinity TV box? If it is the one on the box, you might try clearing the cache to see if that fixes it. That option is in settings, privacy, then click on clear locally stored data.
The app is currently installed on my SonyAndroid TV, my nvidea shield, Apple Tv, iPhone. All devices are experiencing the same issue. When I'm at work the same issue with my iphone or work laptop or desktop.
Ongoing HBO Max saga. Everything worked just fine until mid-November. I last spoke with Xfinity level 2 tech on Dec 23 and they said a level 3 would look into and get back to me within 48 to 72 hours.
While HBO works on a permanent fix, here’s a workaround: Go online and sign in to HBOMax.com. (You may have to choose Sign In on the next page as well.) When prompted, select Sign in with a Provider. Choose Xfinity. You’ll be prompted to sign in using your Xfinity ID and Password. Once you’re signed in, please play any video.
To send a direct message: Click "Sign In" if necessary. • Click the "Direct messaging" icon near the top right of the page. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
Hello, @user_c8c616, thank you for reaching out in our forum and giving me a chance to help with your HBO Max TV app issues. I binged watched Mare of Easttown over the weekend, and love watching the new movies that premiere on there, so I can only imagine your frustrations when you're just trying to relax.
Glad it helped. Most responses to these HBO Max issues only address hardware (i.e., the X1 box or wifi signal). Yet, HBO Max is an app (aka software). Signing out & signing back in is like Ctrl+Alt+Del back in the good old days.