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Psychological stress. In psychology, stress is a feeling of emotional strain and pressure. [ 1] Stress is a type of psychological pain. Small amounts of stress may be beneficial, as it can improve athletic performance, motivation and reaction to the environment. Excessive amounts of stress, however, can increase the risk of strokes, heart ...
Communication apprehension is a degree or measure of the anxiety triggered by the real or anticipated communication act, as defined by James C. McCroskey. [ 1] The fear of judgment from the audience and self-image are two factors which fuel the anxiety. [ 2] Since communication can be oral or written, communication apprehension (CA) is divided ...
Anxiety caused by a phone call. Telephone phobia ( telephonophobia, telephobia, phone phobia) is reluctance or fear of making or taking phone calls, literally, "fear of telephones ". [ 1] It is considered to be a type of social phobia or social anxiety. [ 1] It may be compared to glossophobia, in that both arise from having to engage with an ...
Anxiety disorders are a group of mental disorders characterized by exaggerated feelings of anxiety and fear responses. [ 7] Anxiety is a worry about future events and fear is a reaction to current events. These feelings may cause physical symptoms, such as a fast heart rate and shakiness.
In the customer service arena in particular, enterprises are facing a historic labor shortage. Owing to burnout, flexibility and customer satisfaction challenges, agents are quitting at a faster ...
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The future of customer service is making it easy for consumers to go through the medium they want (likely not the phone), have an experience that respects their time and have issues resolved ...
Post-traumatic stress disorder (PTSD) [b] is a mental and behavioral disorder [8] that develops from experiencing a traumatic event, such as sexual assault, warfare, traffic collisions, child abuse, domestic violence, or other threats on a person's life or well-being.