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2. Amazon customer service workers are scared AI will replace ...

   www.aol.com/finance/amazon-customer-workers...

   Workers across the U.S. are worried that they could be replaced by AI, and a new feature story about Amazon from Fortune ’s Jason Del Rey shows what those fears look like up close. The company ...

3. Layoffs, abusive calls, and AI fears: Inside the front lines ...

   www.aol.com/finance/layoffs-abusive-calls-ai...

   At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...

4. Amazon axed more than 100 customer service managers in CEO ...

   www.aol.com/finance/amazon-axed-more-100...

   The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

5. Amazon launches a virtual tours and experience platform ...

   techcrunch.com/2020/09/29/amazon-launches-a...

   Image Credits: Amazon. Amazon today is launching a new service called Amazon Explore that allows customers to book live, virtual experiences led by local experts. The experiences may be focused on ...

6. Amazon unveils Q, an AI-powered chatbot for ... - TechCrunch

   techcrunch.com/2023/11/28/amazon-unveils-q-an-ai...

   Amazon is launching an AI-powered chatbot for AWS customers called Q. Unveiled during a keynote at Amazon’s AWS re:Invent conference in Las Vegas this morning, Q — starting at $20 per user per ...

7. Amazon consolidates Amazon Clinic into the One Medical brand

   techcrunch.com/2024/06/27/amazon-one-medical...

   Under the One Medical brand, Amazon is offering customers two options: a telehealth service for over 30 common conditions (such as acne, eczema, the flu, pink eye, seasonal allergies and a sinus ...