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The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases, customer service...
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
The Customer Service Representative attracts potential customers by answering product and service questions and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
A Customer Service Representative, often referred to as a CSR, serves as a direct point of contact for customers, providing them with vital support and information about products or services. They work in a wide range of sectors, including retail, banking, healthcare, and telecommunications.
Responsibilities for Customer Service Representative. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion. Document all inquires, requests, resolutions, and follow-up tasks.