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If your controller doesn’t match your order or isn’t working properly, you can set up a replacement order. Your Xbox Design Lab replacement order will be remade and delivered to your original specifications. To set up a replacement: Sign in to account.microsoft.com. Go to Devices > Register a device to add your accessory to your Microsoft ...
Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
Refund of an XBOX design lab controller - wrong order and lack of Microsoft support. Hi, Pulling what's left of my hair out, and really struggling to understand how Microsoft support can be so bad. I purchased, after designing, and XBOX design lab controller at the start of April, and after choosing a good combination of design and colour, i ...
We appreciate that you want to receive your designed controller as soon as possible. However, the staff at Xbox design lab will need to paint your design individually, it is not a mass produced controller, so please wait a little longer. Lastly, Xbox will never let your money go to waste, and if the order status remains unchanged for too long ...
When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information ...
I ordered a controller from xbox design lab on June 22. all this time, the order status remains "in processing". the money was taken immediately. the support said that the gamepad according to their data has already arrived, but I have not received any messages, much less the gamepad. there is no data about my order in the Microsoft store at all.
When you go to Contact Us to get it to request a chat follow these steps: Step 1 ----select Xbox One. Step 2 ----select see other options then subscription changes. Step 3-----select show contact options. Step 4 ----select request call from support. Once they call explain the issue and they will be able to help you.
A Design Lab controller shipment can take a little longer than one of a conventional controller. This is because each controller is unique and constructed to the specifications specified by the person who requested it. You'll get an email with tracking details once the order is prepared and ready to ship. Here in the community, we do not have a ...
My order comes to $159.96 and I have $200.00 in my Microsoft account balance. I would like to use this balance to pay for my two controllers but I cannot find the option to pay for my order with my Microsoft account balance. I cannot use a credit (or debit) card for the purchase because both Microsoft and my credit (or debit) card issuer both ...
Xbox elite controller series 2 design lab warranty. Hi there, I read on Reddit that you can call and request an additional 2 year warranty on top of the standard 1 year limited warranty that the controller already comes with for $20. Personally I think you should be able to add this during the checkout process, but I'm guessing Microsoft ...