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If you receive a refund, the money will return to its original payment method, such as your bank, credit card, or PayPal account. If you don't receive a refund, you can open a dispute in your Resolution Center. Make sure you file your dispute within the correct dispute-filing timeframe.
To refund a payment on PayPal, go to your Activity, select the payment, click Issue a refund, enter the amount, review, and issue the refund within 180 days.
PayPal refunds original payment method. Credit cards take 1-2 cycles, debit cards take 5 days, and same day for PayPal. Check refund status on PayPal.
What is PayPal Purchase Protection? When you pay for an eligible item from your PayPal account and you don't receive your order, or it shows up significantly different than described, you may be eligible for a refund under PayPal’s Purchase Protection program.
No. To cancel a completed payment, contact the seller for a refund or return. If not resolved, open a dispute within the correct dispute-filing timeframe. Escalate to a claim if needed.
If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund. It's that simple. Open a dispute in the Resolution Center to get the process started.
PAYPAL USER AGREEMENT
You can offer a partial or full refund. Issuing a full refund automatically closes a dispute. If a buyer accepts a partial refund offer, we close the dispute. If you offer a partial refund of less than the buyer requested, the buyer can accept or deny your offer. Here's how to issue a refund:
PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.
If you win a dispute, return the item to the seller within 10 days. Follow our instructions, cover shipping costs, and we'll refund you. Refund times vary.