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A user reports that their Xbox One won't sign into their account half the time and suggests a fix by deleting and re-adding the account. A Microsoft agent replies and suggests creating a new thread for ongoing issues.
A user reports a problem with signing in to Xbox using Gmail account, while Outlook account works fine. An independent advisor suggests some possible solutions, such as clearing browser cache, checking Gmail settings, and resetting Gmail password.
A user asks how to make their account the primary one when signing in on a xbox series S that was previously used by a friend. See the replies from other users and the solution that involves changing the controller settings.
Learn how to share one Xbox Live subscription between two Xbox consoles and play online at the same time. See the steps to make one console the home Xbox and the other one the secondary console.
A user reports a problem with adding their Microsoft account back to their Xbox One console after cleaning it off. See the possible solutions and replies from other Xbox Ambassadors in this forum thread.
Learn how to update the email address of your Xbox account without affecting the other person's email. Follow the steps provided by an independent advisor and see the replies from other users.
Users ask how to transfer game pass ultimate from one Microsoft account to another, but get no positive answer. The only option is to share the subscription on the same device or console, according to Xbox advisors.
Learn why it is not possible to transfer digital Xbox games from one account to another, and what are the alternatives such as gamesharing or changing the email of the account. See the replies from Xbox Ambassadors and other users on this forum thread.
A user asks how to fix a problem with logging in to their Xbox account and getting a message to go to account live.com. Microsoft agents and ambassadors reply with possible causes and solutions, such as security lock, account update, or contacting support.
A user asks how to transfer his son's Xbox account to his own Microsoft account without losing games and progress. Three replies suggest adding the son's email as an alias or creating a new account.