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Professional support incidents can be supported 24 hours a day or during business hours until they’re resolved. If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day.
The best Partner Tech Support KB - Detailed screen shots to create support incidents for ALL products, aka.ms/MPNTechSupport.
Premium Software Support is a single support incident that you can purchase to get help with Windows or Office questions, via phone or chat. Premium Purchase and Activation. How do I buy Premium software support? Where is Premium software support currently offered? Getting Support for Premium. What products can I use Premium software support for?
Professional Direct Support costs $9 per user, per month. Here's how you can buy Professional Direct Support: Sign in to the Microsoft 365 Admin Center. For simplified view: Go to the Subscriptions tab and select Add Products. On the Purchase Services page, select Details on Professional Direct Support for Microsoft 365 and complete your purchase.
Support resources. If you have questions, get stuck, or need support, take a look at some of the different Microsoft 365 support resources. If you're the admin or IT support for a business, jump below for more options.
An incident is defined as a single support issue and the reasonable effort that is required to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each of these issues shall be considered a separate incident.
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community. Microsoft Tech Community. Windows Insiders.
Microsoft now provides in-person support through service centers in some countries and regions. Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. If the service center associates are not able to resolve the issue, they can repair your device (in limited locations) or help ...
For help from an agent, follow the Get help link below to chat or request a call—we’ll call you so you don’t have to wait. For even faster help, search for your topic on our site. Get help.
Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2
Starting on February 1, 2023, Software Assurance incidents won’t be usable or allocated. How to submit a support incident using your Software Assurance benefits.