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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

3. System administrator - Wikipedia

   en.wikipedia.org/wiki/System_administrator

   An IT administrator, system administrator, sysadmin, or admin is a person who is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers. The system administrator seeks to ensure that the uptime, performance, resources, and security of the computers they manage meet ...

4. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

5. Here are 7 job description samples that are sure to get you ...

   www.aol.com/finance/7-job-description-samples...

   Responsibilities: Respons to customer questions and queries by email, chat, phone, or social media. Working together with your manager to resolve critical issues quickly. ... For premium support ...

6. Technical audit - Wikipedia

   en.wikipedia.org/wiki/Technical_audit

   Technical audit (TA) is an audit performed by an auditor, engineer or subject-matter expert evaluates deficiencies or areas of improvement in a process, system or proposal. Technical audit covers the technical aspects of the project implemented in the organization. For this, an auditor should have a deep knowledge of development, design and ...

7. Information technology controls - Wikipedia

   en.wikipedia.org/wiki/Information_technology...

   ITGC includes controls over the hardware, system software, operational processes, access to programs and data, program development and program changes. IT application controls refer to controls to ensure the integrity of the information processed by the IT environment. Information technology controls have been given increased prominence in ...