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2. Front office - Wikipedia

   en.wikipedia.org/wiki/Front_office

   The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out. Staff working in the front office can also deal with simple ...

3. Receptionist - Wikipedia

   en.wikipedia.org/wiki/Receptionist

   Receptionist. A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or ...

4. Customer Service Job Description - AOL

   www.aol.com/news/2010-10-15-customer-service-job...

   Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...

5. Night auditor - Wikipedia

   en.wikipedia.org/wiki/Night_auditor

   The night auditor carries out the duties of the front desk agent such as check ins, check outs, room changes, dealing with emergency situations, reservation and customer complaint handling. As well as performing wake up calls and providing concierge services and other duties carried out by a hotel receptionist albeit less frequently than during ...

6. 4 ways to make DEI a key component of customer service and ...

   techcrunch.com/2021/10/20/4-ways-to-make-dei-a...

   Also set clear intentions on the front end to welcome and absorb employee feedback throughout their tenure. This could include regularly scheduled check-ins with each customer service rep at every ...

7. On the front line: how to empower customer service teams to ...

   techcrunch.com/sponsor/pagerduty/on-the-front...

   Customer service is increasingly the difference between business success and failure. Some 90% of consumers believe it’s an important factor in their choice of and ongoing loyalty to brands.